Frequently Asked Questions
Veterinary Care is a membership that gives pet owners nationwide, 24/7 access to licensed veterinary professionals for guidance when questions or concerns arise about their pet's health.
Anytime, day or night. Whether it is the middle of the night, a weekend, or while you are traveling, you can connect with a veterinary professional from virtually anywhere in the United States.
No. Veterinary Care is intended to provide professional guidance and triage support. Veterinary providers cannot diagnose conditions, prescribe medications, or write prescriptions through this service.
It helps you understand your pet’s symptoms, determine appropriate next steps, and decide whether the situation can be managed at home, should be scheduled with your regular veterinarian, or requires immediate emergency care.
No. This service does not replace an in-person veterinarian. It can help you make informed decisions and feel more confident about the next steps in your pet’s care.
You can choose the membership option that best fits your needs, with monthly, 3-month, 6-month, and annual subscription plans available.
For a medical emergency, contact your local veterinarian or the nearest emergency animal hospital right away. Veterinary Care provides guidance and triage support, not emergency treatment.